Privacy Policy

Information We Collect

We collect information to provide our AI-powered phone call handling service for restaurants. This may include:

• Restaurant business information (name, address, phone numbers, menu details)
• Customer call data including voice recordings and transcriptions
• Order details and customer preferences shared during calls
• Contact information for restaurant staff and administrators
• Usage analytics and service performance data
• Payment and billing information

How We Use Your Information

We use the information we collect to:

• Provide AI-powered phone call handling and order processing services
• Train and improve our AI models to better serve your restaurant
• Process orders and manage customer interactions
• Generate reports and analytics for business insights
• Provide customer support and technical assistance
• Ensure service quality and prevent fraud

Voice Data and Call Recordings

As part of our AI phone call service, we may:

• Record phone calls to improve our AI service quality
• Transcribe conversations to process orders accurately
• Analyze call patterns to optimize customer interactions
• Store voice data temporarily for service improvement
• Use anonymized data for AI model training

Customer Data Handling

When handling customer calls on behalf of your restaurant, we:

• Process customer orders and preferences as directed by your business
• Maintain customer privacy in accordance with your policies
• Only use customer data to fulfill the specific call purpose
• Do not retain customer information beyond what's necessary for order fulfillment
• Follow data minimization principles

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share information with trusted third-party service providers who assist us in operating our business, conducting our services, or servicing you. We may also share information when required by law or to protect our rights and safety.

Data Security

We implement industry-standard security measures to protect your information, including encryption of voice data, secure data transmission, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We regularly review and update our security practices.

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Voice recordings are typically retained for a limited period for service improvement purposes, while business information is retained for the duration of your service subscription.

Your Rights

You have the right to:

• Access your personal and business information
• Correct inaccurate information
• Request deletion of your information (subject to service requirements)
• Opt out of marketing communications
• Request information about how your data is processed
• Withdraw consent for data processing where applicable

Restaurant-Specific Privacy Considerations

As a restaurant using our AI phone service, you should:

• Inform customers that calls may be handled by AI agents
• Ensure compliance with local privacy laws and regulations
• Obtain necessary consents for order processing
• Maintain your own customer privacy policies
• Notify us of any specific privacy requirements for your business

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@busyotter.ai